Privacy Policy

Introduction

77f ("we", "us", or "our") is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices you have regarding your data.

By accessing or using 77f's website and services, you agree to the collection and use of your information as described in this policy. We encourage you to read this document carefully before using our platform. If you have questions or concerns, you can contact our support team at any time.

Information We Collect

We collect different types of information depending on how you interact with our platform. The categories below describe the data we may gather from you during registration, gameplay, or support interactions.

Personal Identification Information

• Full name, date of birth, and gender (used for account verification and age compliance — all users must be 21 or older).
• Contact details including email address and mobile phone number.
• Residential address, city, and postal code within Bangladesh.
• Identity verification documents such as National ID (NID) when required for KYC compliance.

Financial and Transaction Data

• Mobile financial service details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — we store only the reference or masked account number, never full wallet credentials.
• Transaction history including deposit amounts, withdrawal requests, and bonus claims.
• Bank account details where bank transfer is used as a payment method (Dutch-Bangla Bank, City Bank, Sonali Bank, etc.).

Technical and Usage Data

• IP address, browser type, device model, operating system, and unique device identifiers.
• Pages visited, session duration, game history, click patterns, and general platform usage metrics.

How We Use Your Information

The information we collect is used exclusively to operate, maintain, and improve 77f's platform and the services we provide to players across Bangladesh. Specifically, we use your data to:

• Create and manage your 77f account, verify your identity, and confirm you meet the 21+ age requirement for legal gaming participation in Bangladesh.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer with accuracy and speed.
• Provide customer support and respond to your queries, complaints, or account disputes in a timely manner.
• Deliver personalised promotions, bonuses, and game recommendations relevant to your interests and betting history on 77f.
• Detect and prevent fraud, money laundering, and other prohibited activity in compliance with responsible gaming standards.
• Improve platform performance, game offering, and overall user experience through anonymised analytics and feedback.

How We Share Your Information

77f does not sell, rent, or trade your personal information with third parties for commercial purposes. However, we may share certain data in the limited circumstances described below.

Service Providers

We work with trusted third-party service providers who perform functions on our behalf, including payment processing (bKash, Nagad gateway partners), identity verification services, fraud prevention tools, and analytics platforms. These providers are bound by strict confidentiality obligations and may not use your data for any other purpose.

Legal Obligations

We may disclose your information when required to do so by applicable law, court order, or regulatory authority. This includes cooperation with law enforcement agencies in Bangladesh where we are legally compelled to comply.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of 77f's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance if such a change affects how your data is processed.

Cookies and Tracking Technologies

77f uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and analyse platform performance.

We use the following types of cookies:

• Essential Cookies — required for the platform to function correctly, including session management and security features.
• Analytics Cookies — help us understand how players use 77f so we can improve page performance and game recommendations.
• Preference Cookies — remember your selected language, region settings, and personalisation options between visits.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 77f platform, including account login and payment features.

Data Security

The security of your personal data is a top priority at 77f. We implement a combination of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

Our security infrastructure includes SSL/TLS encryption across all data transmissions, firewalled servers with restricted access controls, regular security audits and penetration testing, and staff training on data protection best practices. All payment data handled via bKash, Nagad, and other partners is processed through their respective secure encrypted gateways.

Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. When you close your 77f account, we may retain certain information for a period required by applicable legal, regulatory, fraud prevention, or audit obligations.

Once the retention period expires, your data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. You may request early deletion of your data by contacting our support team, subject to any legal retention requirements that may apply.

Your Privacy Rights

As a user of 77f, you have specific rights regarding your personal data. We are committed to honouring these rights and making it easy for you to exercise them. Your rights include:

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — also known as the 'right to be forgotten', you may ask us to delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to Object — you may object to certain types of processing, such as direct marketing or profiling, and we will honour that objection.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Privacy Request". We aim to respond to all valid requests within 5 working days.

Third-Party Services and Links

77f integrates with third-party services to deliver a complete gaming experience. These include game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment gateways for bKash, Nagad, and Rocket. While we carefully vet our partners, we are not responsible for the privacy practices of these independent third parties.

We encourage you to review the privacy policies of any third-party service you interact with through 77f. Their data practices are governed by their own terms and are outside our direct control.

Children's Privacy

77f is strictly an adult gaming platform. Our services are not directed at, and are not intended for use by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action to remove that data.

Changes to This Privacy Policy

77f reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 77f after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 77f handles your personal data, our team is ready to help. We are committed to resolving all privacy-related queries promptly and transparently.

Email: [email protected]